Refund and Returns Policy

At Shop Ecobuild Italy, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not entirely satisfied with your purchase, we offer a straightforward refund and returns policy to make the process as hassle-free as possible. Please read the following guidelines carefully:

  1. Returns Eligibility:
    • You may return any unused and unopened item purchased from Shop Ecobuild Italy within 30 days of delivery for a full refund or exchange.
    • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  2. Exclusions:
    • Certain items such as customized or personalized products may not be eligible for return unless they are defective or damaged upon receipt.
    • Perishable goods, hazardous materials, or items classified as dangerous goods are exempt from being returned.
  3. Return Process:
    • To initiate a return, please contact our customer service team at [email address] within 30 days of receiving your order to obtain a Return Merchandise Authorization (RMA) number.
    • Please include the RMA number with your returned item(s) to ensure prompt processing.
    • Return shipping costs are the responsibility of the customer, except in cases where the item received is defective, damaged, or incorrect.
  4. Refund Process:
    • Once your return is received and inspected, we will send you an email notification to inform you of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days, depending on your payment provider’s policies.
  5. Exchange Policy:
    • If you would like to exchange your item for a different size, color, or product, please indicate your preference when contacting our customer service team for a return authorization.
    • Exchanges are subject to product availability. If the requested item is unavailable, a refund or store credit will be issued instead.
  6. Damaged or Defective Items:
    • If you receive a damaged, defective, or incorrect item, please contact us immediately to arrange for a replacement or refund.
  7. Contact Us:
    • If you have any questions or concerns about our refund and returns policy, please don’t hesitate to contact our customer service team at help@ecobuilditaly.com

Shipping returns

To return your product, you should return your product to: Ostuni 72017.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@ecobuilditaly.com for questions related to refunds and returns.